1.1. Your booking is made with HoliYeah.com (“us”, “we”), and your contract with us is governed by the following booking conditions. Please take the time to read them carefully as they detail our respective rights and responsibilities. By requesting confirmation of your booking, we are entitled to expect that you have read and agreed to the booking conditions.
1.2 In these booking conditions, the terms “you” and “your” refer to the individual(s) named on the booking.
(including anyone added or substituted) or any one of them, depending on the context.
1.3. The person who makes the reservation (referred to as the “lead passenger”) must be at least 18 years old. They must have the authority to bind all of the individuals named on the booking to these booking conditions.
2.1. Requirements for Passports, Visas, and Immigration
You are responsible for determining your specific passport and visa requirements, as well as any other immigration requirements, and you should confirm these with the relevant Embassies or Consulates. We assume no responsibility if you are unable to travel due to non-compliance with any passport, visa, or immigration requirements.
2.2. Travel Counselling
The Foreign and Commonwealth Office provides essential travel advice on a variety of destinations, including information on passports, visas, health, safety, and security. Make certain to visit
2.3. Health and Immunizations
You should consult your general practitioner or a specialist vaccination centre for information on the precautions you should take prior to departure.
2.4. Tours and activities included in your package
We offer a variety of excursions and activities that you can book as part of your holiday arrangements with us. These charges will be reflected on your invoice. Certain activities may require that you be in good health, and by booking with us, you confirm that all participants are in good health and have no medical history that would make participation dangerous. At all times, you must adhere to safety instructions. Excursions and activities are subject to minimum participation requirements and may be cancelled at any time. In this case, you will receive a full refund of the excursion or activity fee.
2.5 Excursions and activities not included in your package
Outings or activities that you do not book through us are not included in the package holiday that we provide. This includes excursions and activities for which we introduced you to the operator while you were on holiday. You will enter into a contract with the operator, not with us. We are not responsible for the operator’s provision of such an excursion, tour, or activity, or for anything that occurs during its provision.
3.1. To confirm a holiday booking, you must pay a deposit of £150 per person or the maximum deposit applicable to your holiday. The deposit will be refunded only in accordance with these booking conditions.
3.2. Reservations made directly through our website or within 84 days (12 weeks) of the departure payment in full is required at the time of booking. If you book within 112 days (16 weeks) of your departure, bookings that include a cruise require full payment at the time of booking.
3.3. Certain travel arrangements require full payment at the time of booking and/or are non-refundable.
Refundable in the event of a subsequent cancellation. When you book, we will inform you of this. Additionally, please refer to 6.3. (If You Cancel Your Holiday).
3.4. The remaining balance of the cost of your travel arrangements must be received at least 84 days (12 months) prior to departure.
At least 114 days (16 weeks) prior to departure for bookings that include a cruise; and at least 112 days (16 weeks) prior to departure for bookings that include a cruise. If we or your travel agent do not receive full payment prior to that time, we reserve the right to treat your booking as cancelled and keep the deposit paid. If we do not immediately cancel your booking due to your promise to make payment, and you still do not make the full payment, the cancellation charges detailed in 6.2 will become due on the date we reasonably treat your booking as cancelled.
3.5. We reserve the right to cancel any booking made at the incorrect rate. We will notify you as soon as reasonably possible if we become aware of any such pricing error. You will have the option of accepting the correct price for your holiday, booking an alternate holiday, or receiving a full refund.
3.6. A booking is not considered confirmed until we send you an invoice. The invoice date is the correct date of reservation.
3.7. We will arrange for the provision of the various services that are included in the holiday you have booked with us. Before your booking is confirmed and a contract is formed, we reserve the right to increase or decrease advertised prices, to correct pricing errors, and to change any advertised holiday details. Any modifications will be communicated to you at the time of booking.
3.8. It is critical to check the invoice’s details upon receipt. If any particulars appear to be incorrect, If you believe your submission is incorrect or incomplete, please contact us immediately as changes may not be possible later. Names that have been misspelt or are incorrectly spelled must be corrected. Regrettably, we cannot accept liability if we are not notified within ten days of sending any document of any inaccuracy. We will make every effort to correct any error reported to us outside of these time limits, but you will be responsible for any associated costs. We reserve the right to charge a fee for any amendments.
3.9. Range Flights That Are Out Of Date
Occasionally, when bookings are made far in advance of the departure date, flight information may be unavailable. If this is the case, we will notify you during the booking process. When flight schedules and other flight details become available, we will notify you. If these flight details result in material change to your holiday (see 7.5), we will provide you with the options outlined in 7.8 of these booking conditions.
Insurance 3.10.
You should obtain appropriate travel insurance that covers you against the loss of a deposit or cancellation fee, as well as medical expenses. Please carefully read your policy details and bring them with you on holiday.
3.11 Passenger Information in Advance
You must ensure that advanced passenger information is submitted directly to your airline for all destinations in advance of travel.
3.12 Exceptional Requests
We will make every effort to accommodate special requests (such as specific airline seating, dietary restrictions, or specific rooms) and will communicate them to the appropriate supplier. However, we cannot guarantee that such requests will be fulfilled and will not be liable for any loss incurred as a result of such requests not being fulfilled.
4.1. For our package holidays, we provide complete financial protection. Your package holiday is being sold by HoliYeah.com.
4.2. For holidays that include a flight, this is accomplished through the use of our Air Travel Organiser’s Licence number.
4.3. When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will be issued with an ATOL Certificate. This section details what is financially protected, where you can obtain information about how this affects you, and who to contact if something goes wrong.
4.4. We will provide you with the ATOL-certified services (or a suitable alternative).
When we are unable to provide you with the services you have purchased due to insolvency, an alternative ATOL holder may provide you with the services you have purchased or a suitable alternative (at no extra cost to you). You agree to accept that the alternative ATOL holder will perform those obligations in those circumstances, and you agree to pay any money owed to you under your contract to that alternative ATOL holder. However, you acknowledge that in some instances, appointing an alternative ATOL holder will be impossible, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
4.5. In the event that we are unable to provide the services listed (or a suitable alternative, via an alternative channel), Whether you are an ATOL holder or not, if you become insolvent, the Air Travel Trust’s Trustees may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in exchange for such a payment or benefit, you will irrevocably assign to those Trustees any claims you may have against us, the travel agent, arising out of or relating to the non provision of the services (or your credit card issuer where applicable). Additionally, you agree that any such claims may be reassigned to another body if that other body has paid you money under the ATOL scheme.
4.6. When you purchase a package holiday that includes a flight, the travel agent holds all funds on behalf of the Trustees of the Air Travel Trust, subject to their obligation to pay them to us if we do not default. If we fail, any money held by the agent or later accepted from you is and will remain held on behalf of the Trustees of the Air Travel Trust without any obligation to pay it to us. When you purchase a package holiday that does not include a flight, all monies paid to a travel agent are held on our behalf at all times.
5.1. If you wish to change any aspect of your holiday arrangements after the invoice has been issued, such as your departure date or accommodation, we will make every effort to accommodate you, but this may not be possible. Any changes must be requested in writing by the lead passenger or travel agent. If the change is possible, it will be subject to a £50 administration fee per person and payment of any additional costs incurred in making the change. You should be aware that these costs may increase the closer the departure date approaches, and you should contact us immediately if any changes are made.
5.2. Certain travel arrangements may be non-refundable once a reservation has been made. Any change request may result in a cancellation charge of up to 100% of the applicable portion of the arrangements. Scheduled airlines typically consider name changes to be cancellations and rebookings, and any change may result in a 100% cancellation charge on the air fare.
5.3. Certain types of lodging and transportation are priced according to the number of occupants. If there are fewer people sharing, the cost per person may increase.
5.4. If you change your booking to a lowervalue holiday and then cancel that holiday, we may assess cancellation charges based on the original booking’s value.
5.5. Transferring Reservations
You have the option of transferring the booking to another person. A fee for administration will be assessed. £50 per person for transfers requested more than 61 days prior to departure, and £100 per person for transfers requested less than 61 days prior to departure. You must also cover any additional costs incurred by us in completing this transfer. Due to the fact that the majority of airlines do not allow name changes after tickets are issued, these fees are likely to include the full cost of the flight. Both you and the new travel companion are responsible for all costs associated with the transfer.
6.1. If you or any other passenger on your holiday booking wishes to cancel, the lead traveller must inform us in written form (including by e-mail). Any notification made by telephone will take effect immediately if confirmed in writing within 24 hours by the lead passenger.
6.2. Because we incur costs when you cancel your travel arrangements, you will be charged cancellation fees. The charges vary according to how far in advance of departure you cancel and whether or not your holiday includes a cruise, as detailed in the tables below. Any total paid or payable at the time of booking is referred to as a “deposit.”
6.3. We reserve the right to charge you a higher cancellation fee if we determine that the cost of cancelling your travel plans will exceed the standard cancellation fee. If this is the case, you will be notified during the booking process.
6.4. In the event of cancellation, insurance premiums and amendment charges are non-refundable.
6.5. You may cancel your booking prior to the start of your holiday or travel to your destination without incurring cancellation fees if the performance of your holiday or travel to your destination is significantly impacted by unforeseeable and extraordinary circumstances at your destination or in its immediate vicinity. We will abide by the Foreign and Commonwealth Office’s advice.
6.6. If you purchased a holiday voucher through a daily deal website, such as Groupon or Wowcher, 100% cancellation charges will apply if you wish to cancel at any time.
7.1. Information Accuracy:
We conduct extensive checks on the information contained in our advertising to ensure that it is accurate to the best of our knowledge at the time of publication. However, we cannot guarantee the accuracy of the travel product descriptions displayed. Amenities may have changed or become unavailable since they were advertised. Hoteliers and other service providers may wish to maintain or improve their facilities, or simply take a break. Itineraries for tours, excursions, cruises, and safaris may change due to local conditions. We will always make every effort to notify you of any significant changes that take place prior to your departure.
7.2. Construction Work
Numerous hotels and resorts continue to expand, sometimes rapidly and frequently with little or no notice. While we have no control over such work, it is critical that you are aware of any significant construction work occurring during your stay. While general refurbishment of hotels is necessary to maintain standards, if we become aware of work that could reasonably be expected to impair your enjoyment of your holiday, we will notify you immediately.
7.3. Escorted Exclusive Departures
The provision of a HoliYeah.com Travel staff escort on our advertised Exclusive Escorted Departures is contingent upon the achievement of minimum passenger numbers. If the minimum number of passengers is not met, your holiday will be continued with other local ground representation. If this is the case, you will be notified at least four weeks prior to your departure.
7.4. We hope and anticipate that we will be able to provide you with all of the services confirmed at the time of booking. We make arrangements for your holiday months in advance through independent suppliers such as airlines and hotels over which we have no direct control. Occasionally, changes are necessary, and we reserve the right to modify or cancel your holiday at any time. If we are forced to make a significant change or cancellation, we will notify you immediately.
7.5. A significant change is defined as a shift in accommodation to a lower standard. entire or a significant portion of your time away, a flight time change of more than 12 hours, a change of departure airport in the United Kingdom (except between London airports), or a significant change in resort area. Insignificant changes include those that affect your flights by less than 12 hours, aircraft type changes, carrier changes, and accommodation upgrades to a similar or higher standard.
7.6. We will cancel your confirmed booking after you have made full payment only if we are compelled to do so by unforeseen and extraordinary circumstances (see 7.10) or if the minimum number of clients required for a particular travel arrangement is not met.
7.7. If we have to cancel your holiday, you have the option of receiving a full refund or accepting the cancellation. a comparable alternative holiday from us if we offer one (we will refund any price difference if the alternative is of a lower value).
7.8. If your holiday has been significantly altered, we will offer you the following options:
We will explain how to make your selection. Please carefully read any notification of changes and respond promptly, as if you do not respond within the specified timeframe, your booking may be cancelled.
7.9. If we are forced to make a material change or cancellation, we will compensate you as set forth in
unless otherwise specified in the table below:
A significant change or cancellation occurs during this time period (days prior to departure) Compensation on a per-person basis
No compensation is due for minor changes.
7.10. Circumstances that are unavoidable and extraordinary
We shall not be in breach of our contract with you, nor shall we be liable for any delay in performing, or failure to perform, any of our contractual obligations with you, if such delay or failure is caused by an event beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken (“unavoidable and extraordinary circumstances”), including but not limited to, whether actual or threatened, war, riot, civil strife, or terrorism.
8.1. Delays in Flight
When a delay occurs, we will make every effort to provide refreshments or meals as needed. Normally, the airline is responsible for such arrangements. If you have purchased travel insurance, you should be covered for delays.
8.2. Shortening Your Holiday
If you return home early due to a problem with the services provided, we will not offer you a refund for the portion of your holiday that was not completed, nor will we be liable for any associated costs. Depending on the circumstances, your travel insurance policy may include coverage for trip cancellation.
Behaviour
8.3. If, in our reasonable opinion or that of any airline pilot, hotel manager, tour leader, or other person in authority, your behaviour is causing or is likely to cause danger or upset, or is persistently interfering with the enjoyment of others, or is causing property damage, we reserve the right to terminate your holiday. If this occurs, no refund or compensation will be made, and we will no longer be responsible for your holiday arrangements (including any return travel).
8.4. You will be liable for any damage you cause to any vehicle, lodging, or their contents during your holiday. These fees may have to be paid on-site.
8.5. Supplementary assistance
If you become ill while on holiday and contact us for assistance, we will provide appropriate assistance, including information on health services, local authorities, and consular assistance; as well as assisting you in arranging alternative arrangements and making any necessary phone calls/emails. You are responsible for any costs incurred by us if the difficulty is your fault.
8.6. Reprographic Services
Please keep in mind that we do not have representative services in all of the destinations we feature, and thus you will not always be met upon arrival. Please refer to your travel documents for the appropriate contact information if you require assistance while on holiday.
8.7. Failure of an airline
If, in the improbable event that the airline with which you are travelling ceases operations while you are abroad, you must contact us immediately to allow us to arrange for your return flight. We will not be responsible for any costs incurred by you in arranging your own return flight if you have not given us the opportunity to arrange an alternate flight for you.
8.8. Locally imposed fees
Along with your holiday price, you may be required to pay additional charges in resort, such as city taxes, resort fees, and breakage security deposits. Please ensure that you have an adequate amount of local currency at your destination.8.7. Failure of an airline
If, in the improbable event that the airline with which you are travelling ceases operations while you are abroad, you must contact us immediately to allow us to arrange for your return flight. We will not be responsible for any costs incurred by you in arranging your own return flight if you have not given us the opportunity to arrange an alternate flight for you.
8.9. Locally imposed fees
Along with your holiday price, you may be required to pay additional charges in resort, such as city taxes, resort fees, and breakage/security deposits. Please ensure that you have an adequate amount of local currency at your destination.
Please read this clause carefully as it sets forth our entire financial liability to you (including any liability for our employees, agents, or subcontractors’ acts or omissions) arising out of or in connection with our contract with you.
9.2. Regardless of whether other travel service providers perform the travel services included in your package travel contract, we are responsible for their performance (our suppliers). If any travel services are provided in violation of the package travel contract and we fail to rectify the situation, we may be liable to compensate you, but only to the extent permitted by law and the terms of our contract with you.
9.3. Nothing in these booking conditions is intended to limit or exclude our liability for the following:
9.3.1. as a result of negligence, resulting in death or personal injury; or
9.3.2. misrepresentation or deception; or
9.3.3. a violation of the implied terms contained in section 12 of the 1979 Sale of Goods Act; or
9.3.4. any other liabilities that would be illegal or unlawful to limit or exclude our liability.
9.4 We will not be liable to you, in contract, tort (including negligence), or restitution, or for breach of statutory duty or misrepresentation, or for any other sum or claim of any kind, for any damage, expense, cost, or other sum or claim of any kind resulting from:
9.4.1. your actions or inactions;
9.4.2. unusual and unforeseen circumstances (see 7.10)
9.5. Without prejudice to clauses 9.3 and 9.4, our total liability to you under or in connection with our contract, whether in contract, tort (including negligence), or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall be limited to three times the cost of your travel arrangements.
Furthermore, our liability will be limited in accordance with and/or in a manner identical to that set forth in:
9.6.1. The contractual terms of our suppliers who provide your travel arrangements (airlines, hotels, and other modes of transport). These terms are incorporated into this contract; and
9.6.2. Any applicable international convention, such as the Montreal Convention for air travel, the Athens Convention for sea travel, the Berne Convention for rail travel, and the Paris Convention for the provision of accommodation, which limit the amount of compensation that you can claim for passenger death, injury, and delay, as well as luggage loss, damage, and delay. We are to be regarded as fully benefiting from any compensation cap imposed by these or any other conventions.
9.6.3. Copies of the transport companies’ or international agreements’ contract terms conventions are available upon request.
9.7. Under EU Regulation 261/2004, you may be entitled to a refund and/or compensation from your airline in certain circumstances, such as when you are denied boarding, your flight is cancelled, or your flight is delayed. Complete information will be available at EU airports and on airlines’ websites. In these instances, reimbursement does not entitle you to a refund of your holiday costs from us. These booking conditions set out your right to a refund and/or compensation from us. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
9.8. If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
10.1. If you have a complaint about any of the services included in your holiday, please contact our local agent or the service’s provider (e.g. hotelier). If your complaint is not resolved locally, please contact us at 0208 396 6417 or email at contact@holiyeah.com. and we will make every effort to rectify the situation.
10.2. If you do not lodge your complaint immediately while on holiday, it will impair our ability to investigate and take corrective action, which may jeopardise your rights under your contract with us.
10.3. If a problem remains unresolved during your holiday, you must submit a written complaint to us within 28 days of the end of your holiday.
Kindly include your holiday booking reference number and daytime telephone number.
11.1. We are committed to protecting and respecting your privacy and personal information. Our privacy statement is accessible via our website.
12.1 Your contract with us, as well as any dispute or claim arising out of or in connection with it, is governed by English law.
12.2. You and we irrevocably agree that the English and Welsh courts will have exclusive authority to resolve any disagreement or claim (including quasi disagreements or claims) arising out of or in link with the contract between us.
